Intervention resource expenditures are the unplanned time, money, and resources expended to compensate for quality and schedule problems.

When quality and schedule problems dominate the energy an organization expends on a daily basis, corrective action becomes the standard “way of working.” Changing that environment requires an understanding of how current processes relate to best practices and the culture change that is needed to make the transition.

In this 2-hour workshop, participants will learn how to calculate the cost of rework and measure its severe impact on the organization’s culture, products, and reputation.