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Delivering Connected Products And Services Is A Live Reality Show Played With Consumers


The race to get smart connected products is unprecedented. The ever emerging possibilities and newer technologies in the areas of Data, Analytics, Digital and IOTare making goal post evasive. End consumer is detached and experience savvy, demand the right pace of product refreshes. Amidst this rapid race to innovate and grow, there is a growing concern over summative assessment. Ability to take rapid decision has improved, but bringing changes to fundamental constructs of business remains very difficult. The use cases of connected product and eco-system are innumerable but is organization learning equally rapidly to continuously keep emerging as relevant. The aspects of Configuration Management and System Engineering are very fundamental and must be managed with this rapid race of Information based management. The risk of escalating costs, rising complexities, failing business case, Data security are to be addressed. Collaboration, mind set change setting a sustainable business model and processes is key to stay ahead. This presentation will lead into enquiries and art of possibilities around managing the complexity of business of product and service management with principles of Configuration Management, amidst Digital forces.

Anurag Jain

Chief, Europe Manufacturing Innovation and Transformation Group, TCS

Anurag Jain leads Transformation Consulting Practices in the area of New Product Innovation, PLM and Master Data Management, for its global Discrete Manufacturing and the Process Industry clients. Anurag and his consulting fleet addresses Engineering Effectiveness, Product Strategies, Digital Thread, MDM, Product profitability and PLM solution. He has over 26 years of experience in the Industry and in Consulting arena, and has been with TCS since past 12 years. He possess rich Industry experience in achieving Business Transformation comprising Product Innovation, Product Design and Development, Plant Engineering, Service & Quality and Marketing. He has worked with Aerospace, Automotive, Farm Equipment, Capital Goods, Consumer Durables, Telecom, Chemicals, and Hi-Tech industries, in different capacity and currently plays advisory roles for major programs. Anurag is a Mechanical Engineering graduate, and has been working with the TCS clients in North America, Europe, UK and Japan.